Frequently Asked Questions (FAQ) - Coopy's Corner
1. What is Coopy's Corner?
Coopy's Corner is a small business dedicated to providing sensory toys, gifts, and packs for children, especially those with autism or ADHD. Our products are designed to help children stay calm, focused, and engaged in a positive, fun way.
2. What products does Coopy's Corner sell?
We offer a variety of sensory bags, pens with squishy features, plushies (Smoosho's Pals), and more. Our products are designed to support children’s sensory needs while providing comfort and joy. Additionally, we are working on printable and laminated social stories featuring our beloved character, Coopy.
3. Do you ship internationally?
Currently, we only offer shipping within New Zealand. However, if you are located overseas and wish to purchase our products, please contact us, and we will provide you with a shipping quote.
4. How much is shipping within New Zealand?
Shipping fees within New Zealand are charged at a flat rate of $9.00 for standard delivery and $13.50 for rural delivery. All orders over $100 receive free shipping.
5. How long will it take for my order to arrive?
We will have all orders packed and ready for the courier within 1-3 business days. Our couriers are usually pretty good and will have your parcel to you within a couple of days - however, sometimes things can happen beyond our control and cause delays. Once your order has shipped, we will send you a tracking number so you can monitor its progress. If there are any issues, we recommend you contact the courier directly in the first instance as this will be quickest and easiest, and then please reach out to us if you need further support.
Our full shipping policy can be viewed here.
6. Can I request custom sensory bags or toys?
Our sensory bags are pre-packaged. We are working towards having different varieties of these in the future with themes based on special interests. If you have specific needs or ideas, please contact us directly, and we'll work with you to create something special.
7. Are your products suitable for children with sensory needs?
Absolutely! All of our products are designed with children who have autism, ADHD, or other sensory processing needs in mind. They are carefully selected and tested to provide comfort and promote focus and relaxation. Some products are more durable than others - we try to let you know in the description if a certain item is for gentle play only. We know some kids just love to squish and squeeze and bite, so if you wish to check the durability of one of our items before buying, just reach out to us and we can give you more info on what you're after.
8. My child doesn't have ADHD, autism, or isn't neurodiverse. Can we still use your products?
Absolutely! While our products are designed with children who have sensory processing needs in mind, they are perfect for any child. Sensory toys and tools can benefit all children by promoting focus, relaxation, and engagement, regardless of their neurodevelopmental needs.
Our toys have been tested on a wide range of kids, both neurodiverse and neurotypical, and we've yet to find someone who doesn't enjoy them! :) Whether your child is neurotypical or has other needs, our toys, sensory kits, and products are designed to bring comfort, fun, and help with emotional regulation for everyone.
9. How can I contact Coopy's Corner for questions or concerns?
You can reach us through our contact page on the website. We are always happy to assist with any queries or requests!
10. Do you offer gift wrapping?
If you are ordering for a birthday or other special occasion, let us know in the order notes and we can gift wrap for you. If your order is a gift and you would prefer we do not include the packing slip, please let us know also.
11. How can I stay updated with new products and offers?
Follow us on our social media pages, including Facebook and Instagram, for the latest updates on new products, special offers, and more. You can also subscribe to our newsletter for exclusive updates and promotions.